Shipping

Shipping & Delivery Policy

Last Updated: 27 Nov 2025

This Shipping & Delivery Policy outlines how Srujan Events & Publicity (“we”, “our”, “us”) manages the shipping and delivery of merchandise, race kits, event accessories, certificates, or any physical items related to our events or services.

1. General Shipping Information

  • Shipping is applicable only for events or products where physical items need to be delivered (T-shirts, medals, kits, ID cards, merchandise, etc.).

  • All items are shipped to the address provided by the participant at the time of registration.

  • Please ensure that your address and mobile number are correct. We are not responsible for delays caused due to incorrect details.

2. Shipping Timeframe

Depending on the event and item type:

  • Race Kits / T-Shirts / Merchandise: 5–10 working days

  • Certificates / Badges / Small Items: 3–7 working days

  • Bulk Orders: May require additional time

For “Event Day Pickup”, instructions will be shared separately (location, timing, ID verification).

3. Delivery Charges

  • Shipping charges (if applicable) will be displayed during registration or checkout.

  • Delivery charges are non-refundable.

  • Some events may offer free pickup to avoid shipping fees.

4. Order Tracking

For shipped items:

  • We may provide a tracking number (depending on courier service).

  • Tracking updates are subject to the courier company’s system.

  • Any delay due to logistics, weather, or operational reasons is beyond our control.

5. Failed Delivery Attempt

If the courier is unable to deliver due to:

  • Incorrect address

  • Unreachable mobile number

  • Door locked / recipient unavailable

The package may be returned to us or held at the courier office.
Re-delivery charges (if applicable) must be borne by the participant.

6. Damage or Missing Items

If the item received is damaged or incomplete:

  • Contact us within 48 hours of delivery

  • Provide photos/videos of the damaged product

  • Replacement will be provided based on availability and event policy

We are not responsible for damage caused by mishandling after delivery.

7. No Shipping for Certain Events

Some events may not include shipping, such as:

  • On-ground marathons

  • Conferences

  • Local competitions

  • Events with pickup-only race kits

In such cases, only pickup options will be provided.

8. International Shipping

Unless specified, international shipping is not provided.
If required, additional charges and timelines will apply (subject to approval).

9. Contact for Shipping Queries

For any shipping or delivery-related assistance, please contact:

Srujan Events & Publicity
Email: amolsbanale@gmail.com
Phone: 7219845366
Website: https://srujanevents.co.in/